FAQ

Ordering, Shipping and Billing Questions

Your payment options

We accept Visa, MasterCard, American Express and PayPal.

Steps to change or cancel your order

To change or cancel an order, you must email us at info@mistiko.ca

Is my personal information and credit card information safe on your website

Your information is safe with us. All information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.

Do we charge tax?

All Canadian orders are subject to GST/HST. All Quebec orders are subject to GST and QST. International orders are tax free.

What are your shipping fees?

Free North America shipping when you order over 99$.
Canada – Shipping fee 10$
USA – Shipping fee 12$
International – Shipping fee 15$

When does my order ship? Estimated delivery times.

Order placed Monday through Thursday ship within 48 hours. Order placed Friday-Saturday-Sunday will ship the following business day. You will receive an e-mail confirmation once your order has shipped. All Canadian and continental US packages take between 3-7 days. International orders may take up to 4 weeks.

How do I track my order?

Once your order has been shipped, you will receive a shipment confirmation email that will contain your tracking information.

Customs import fees?

This is out of our control. Some countries charge imports fee and/or tax. Please check with your countries import laws and regulations before placing your order.

Warranty, Exchanges and Returns Questions

Returns within 30 days

We accept returns within 30 days from purchase date. The product must be in factory condition. All products are guarantied to be free of any manufacturing defects. In the event where an item has been received with a defect we will refund or exchange the product. Mistiko will issue a refund in the form and amount tendered for the original transaction (minus original shipping costs). All returns or exchanges must be unworn, unused and in their original condition with receipt and return form attached: return form.

Returns after 30 days

Merchandise received after 30 days from purchase date will only be accepted at our discretion and may be subject to an additional charge; taken from the amount to be refunded. Customers returning product not in the original condition may also be subject to a re-stocking fee of up to 30% of the total amount of the original purchase price. To make a return please refer to the Return form.